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November 23, 2010 · Embraer EMB-145LR · N678AE

Madison, WI

Overview

Report Status
Final with probable cause
Event Type
Accident
Date
November 23, 2010
Injury Outcomes
1 injury (1 serious injury), 48 uninjured
Location
Madison, WI
Aircraft
Embraer EMB-145LR
Tail Number
N678AE
Operator
American Eagle Airlines
Injuries
Serious
NTSB Number
CEN11LA092

A wheelchair-designated passenger wearing an ankle brace was instructed to remain seated and wait for assistance that would be provided after the other passengers had deplaned. Despite these instructions, the passenger attempted to deplane without assistance and without the aid of her crutches, which had been stowed in the crew closet for the flight. While walking down the aisle of the airplane's cabin, the passenger fell near the forward galley and broke both of her ankles.

NTSB Probable Cause

The passenger's decision to deplane without assistance despite having a preexisting condition that limited her mobility.

Full Narrative

On November 23, 2010, about 1340 central standard time, a passenger received serious injuries while deplaning from an Embraer EMB-145LR, N678AE, registered to and operated by American Eagle Airlines under the provisions of 14 Code of Federal Regulations Part 121 as a scheduled domestic passenger flight on an instrument flight rules flight plan. The airplane was piloted by an airline transport pilot. Except for the one passenger injury, there were no injuries to the other passengers or crewmembers. The flight originated from the Dallas/Fort Worth International Airport (DFW), Dallas-Fort Worth, Texas, at 1140, and had arrived at the Dane County Regional Airport-Truax Field (MSN), Madison, Wisconsin. According to crew statements, the injured passenger was designated as a wheelchair passenger and had boarded the airplane wearing an ankle brace. The passenger was seated in seat 9A. According to the gate agent, the passenger had been instructed to remain seated and wait for assistance which would be provided after the other passengers had deplaned. The flight attendant reported seeing the passenger walking down the cabin aisle during passenger deplaning without her crutches. The crutches had been stowed in the crew closet of the airplane for the flight. The flight attendant reported that the passenger fell in the aisle of the airplane's cabin near the forward galley. After falling, the passenger complained of pain in her right foot. Paramedics were called and assisted the injured passenger off of the airplane using a wheelchair. It was later determined that the injured passenger had broken both of her ankles and required surgery.

Flight

Event TypeAccident
Event Time13:40 CST
Nearest AirportDane County Regional Airport (0nm)
Flight Plan FiledIFR
Flight Plan ActivatedYes
Aircraft FireNo
Aircraft ExplosionNo

Aircraft

AircraftEmbraer EMB-145LR
Tail NumberN678AE
Aircraft CategoryAir
OperatorAmerican Eagle Airlines
Operating RulePart 121
Engines2
Engine TypeTurbofan
Engine DetailsRolls-Royc · AE3007 SER · Turbofan · 7200 | Rolls-Royc · AE3007 SER · Turbofan · 7200
Seats50

People & Injuries

Injury Summary1 injury (1 serious injury), 48 uninjured
Fatal0
Serious1
Minor0
Uninjured48
Total49
Crew 1Age 62 · First Class · None
Crew 2Age 27 · First Class · None

Conditions

ConditionsVMC
LightDaylight
Wind360° @ 6 kt
Visibility10 sm
CeilingNone
Temperature / Dew Point30 C / 14 C
Altimeter30.21 inHg
Observation Time20:53
Weather SourceWFAC

Appendix: Source Data