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November 24, 2014 · Boeing 737 824 824 · N16217

Valdosta, GA

Overview

Report Status
Final with probable cause
Event Type
Accident
Date
November 24, 2014
Injury Outcomes
13 injuries (1 serious injury, 12 minor injuries), 146 uninjured
Location
Valdosta, GA
Aircraft
Boeing 737 824 824 (1998)
Tail Number
N16217
Operator
United Airlines
Injuries
Serious
NTSB Number
DCA15CA035

While in cruise at FL340 and experiencing occasional light chop, the flight crew was notified by ATC of pilot reports of moderate turbulence along their route of flight. The seatbelt sign was on and the captain advised the flight attendants (FA) to stow galley carts and be seated. The first officer subsequently made a PA announcement to advise passengers to remain seated with seatbelts fastened and for FAs to be seated immediately. Soon after this, the airplane encountered turbulence, categorized by the flight crew as severe, which resulted in altitude fluctuation ± 300 feet. The FAs were in the process of returning the meal service carts to the aft galley when the turbulence was encountered and reported that they, along with the service carts, were lifted off the floor about three times. One FA reported being thrown into the ceiling and back to the seats and floor. The lead FA advised the flight crew that some of the passengers and FAs had received minor injuries but none requested medical attention. The flight continued to ORD and landed uneventfully and emergency medical met the airplane at the gate as a precautionary measure. After returning home, one flight attendant was diagnosed with a fractured lumbar vertebra.

NTSB Probable Cause

an inadvertent encounter with clear air turbulence while the flight attendants were returning to their seats.

Full Narrative

While in cruise at FL340 and experiencing occasional light chop, the flight crew was notified by ATC of pilot reports of moderate turbulence along their route of flight. The seatbelt sign was on and the captain advised the flight attendants (FA) to stow galley carts and be seated. The first officer subsequently made a PA announcement to advise passengers to remain seated with seatbelts fastened and for FAs to be seated immediately. Soon after this, the airplane encountered turbulence, categorized by the flight crew as severe, which resulted in altitude fluctuation ± 300 feet. The FAs were in the process of returning the meal service carts to the aft galley when the turbulence was encountered and reported that they, along with the service carts, were lifted off the floor about three times. One FA reported being thrown into the ceiling and back to the seats and floor. The lead FA advised the flight crew that some of the passengers and FAs had received minor injuries but none requested medical attention. The flight continued to ORD and landed uneventfully and emergency medical met the airplane at the gate as a precautionary measure. After returning home, one flight attendant was diagnosed with a fractured lumbar vertebra.

Flight

Event TypeAccident
Event Time14:20 EST
Nearest Airport0nm
Flight Plan FiledIFR
Flight Plan ActivatedYes
Aircraft FireNo
Aircraft ExplosionNo

Aircraft

AircraftBoeing 737 824 824
Tail NumberN16217
Aircraft CategoryAir
OperatorUnited Airlines
Operating RulePart 121
Engines2
Engine TypeTurbofan
Engine DetailsCfm Intl. · CFM56 SERIES · Turbofan | Cfm Intl. · CFM56 SERIES · Turbofan
Seats189

People & Injuries

Injury Summary13 injuries (1 serious injury, 12 minor injuries), 146 uninjured
Fatal0
Serious1
Minor12
Uninjured146
Total159
Crew 1Age 43 · First Class · None
Crew 2Age 45 · First Class · None

Conditions

ConditionsIMC
LightDaylight
WindCalm
CeilingNone
Temperature / Dew Point0 C / 0 C
Altimeter0
Weather SourcePILO

Appendix: Source Data