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December 11, 2014 · Boeing 737 7H4 7H4 · N481WN

San Jose, CA

Overview

Report Status
Final with probable cause
Event Type
Accident
Date
December 11, 2014
Injury Outcomes
1 injury (1 serious injury), 80 uninjured
Location
San Jose, CA
Aircraft
Boeing 737 7H4 7H4 (2004)
Tail Number
N481WN
Operator
Southwest Airlines
Injuries
Serious
NTSB Number
DCA15CA050

On December 11, 2014, about 0830 pacific standard time, Southwest Airlines flight 154, a Boeing B737-7H4, N481WN, encountered turbulence during descent into Norman Y. Mineta San José International Airport, San Jose, California (SJC). The flight was operating under the provisions of 14 CFR Part 121 as a domestic passenger flight that originated from Los Angeles International Airport, Los Angeles, California (LAX) to. According to crew statements, the flight crew instructed the flight attendants (FA) to secure the cabin early due to anticipated storms and turbulence around SJC. The "B" FA stated that as she was cleaning the aft galley when the airplane experienced "several jolts" of turbulence. She indicated that, while turning to sit down on the aft jumpseat, she twisted her left foot. The FA further stated that she was able to perform all required duties through the remainder of the flight and thought she only had a mild sprain. She did not inform the flight crew or other FAs of her injury. After a week of continued pain and swelling she visited a podiatrist and was diagnosed with two fractured metatarsals in her left foot.

NTSB Probable Cause

Environmental issues-Conditions/weather/phenomena-Turbulence-Convective turbulence-Effect on personnel - C

Full Narrative

On December 11, 2014, about 0830 pacific standard time, Southwest Airlines flight 154, a Boeing B737-7H4, N481WN, encountered turbulence during descent into Norman Y. Mineta San José International Airport, San Jose, California (SJC). The flight was operating under the provisions of 14 CFR Part 121 as a domestic passenger flight that originated from Los Angeles International Airport, Los Angeles, California (LAX) to. According to crew statements, the flight crew instructed the flight attendants (FA) to secure the cabin early due to anticipated storms and turbulence around SJC. The "B" FA stated that as she was cleaning the aft galley when the airplane experienced "several jolts" of turbulence. She indicated that, while turning to sit down on the aft jumpseat, she twisted her left foot. The FA further stated that she was able to perform all required duties through the remainder of the flight and thought she only had a mild sprain. She did not inform the flight crew or other FAs of her injury. After a week of continued pain and swelling she visited a podiatrist and was diagnosed with two fractured metatarsals in her left foot.

Flight

Event TypeAccident
Event Time08:30 PST
Nearest Airport0nm
Flight Plan FiledIFR
Flight Plan ActivatedYes
Aircraft FireNo
Aircraft ExplosionNo

Aircraft

AircraftBoeing 737 7H4 7H4
Tail NumberN481WN
Aircraft CategoryAir
OperatorSouthwest Airlines
Operating RulePart 121
Engines2
Engine TypeTurbofan
Engine DetailsCfm Intl. · CFM56 SERIES · Turbofan · 24000 | Cfm Intl. · CFM56 SERIES · Turbofan · 24000
Seats149

People & Injuries

Injury Summary1 injury (1 serious injury), 80 uninjured
Fatal0
Serious1
Minor0
Uninjured80
Total81
Crew 1Age 57 · First Class · None
Crew 2Age 39 · First Class · None

Conditions

ConditionsIMC
LightDaylight
Wind100° @ 23 kt, gusting 35 kt
Visibility4 sm
CeilingBroken clouds 4000 ft
Temperature / Dew Point61 F / 57
Altimeter29.55 inHg
Weather SourceWFAC

Appendix: Source Data