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October 5, 2016 · Boeing 737-8H4 8H4 · N8324A

Denver, CO

Overview

Report Status
Final with probable cause
Event Type
Accident
Date
October 5, 2016
Injury Outcomes
1 injury (1 serious injury), 178 uninjured
Location
Denver, CO
Aircraft
Boeing 737-8H4 8H4 (2012)
Tail Number
N8324A
Operator
Southwest Airlines
Injuries
Serious
NTSB Number
DCA17CA005

On October 5, 2016, at about 1725 MDT, Southwest Airlines flight 3663, Boeing B737-800, N8324A, after arrival into Denver International Airport (KDEN), Denver, Colorado, the "B" position flight attendant lost her balance while retrieving her carryon bag from an overhead bin. The flight attendant fell against a seat arm rest near her right rib area. She was examined by paramedics and later escorted to a local hospital for further evaluation. An X-ray identified the flight attendant had sustained a fractured rib. The flight was operated as a 14 Code of Federal Regulations Part 121 domestic passenger flight from Salt Lake City International Airport (KSLC) , Salt Lake City, Utah, with 2 pilots, 4 flight attendants and 173 passengers on board. After the event, the injured flight attendant stated they had finished their day in Denver and while retrieving her bag from the overhead bin she stepped back and lost her balance. She thought her foot may have caught on the bar underneath a seat. She fell onto a row of seats making contact with an arm rest. She heard a crack in her rib area and it was difficult to breathe. The "C" flight attendant got help, the crew came back and paramedics were called.

NTSB Probable Cause

the flight attendant losing her balance as she was removing her carry-on baggage resulted in her falling against an arm rest causing the serious injury.

Full Narrative

On October 5, 2016, at about 1725 MDT, Southwest Airlines flight 3663, Boeing B737-800, N8324A, after arrival into Denver International Airport (KDEN), Denver, Colorado, the "B" position flight attendant lost her balance while retrieving her carryon bag from an overhead bin. The flight attendant fell against a seat arm rest near her right rib area. She was examined by paramedics and later escorted to a local hospital for further evaluation. An X-ray identified the flight attendant had sustained a fractured rib. The flight was operated as a 14 Code of Federal Regulations Part 121 domestic passenger flight from Salt Lake City International Airport (KSLC) , Salt Lake City, Utah, with 2 pilots, 4 flight attendants and 173 passengers on board. After the event, the injured flight attendant stated they had finished their day in Denver and while retrieving her bag from the overhead bin she stepped back and lost her balance. She thought her foot may have caught on the bar underneath a seat. She fell onto a row of seats making contact with an arm rest. She heard a crack in her rib area and it was difficult to breathe. The "C" flight attendant got help, the crew came back and paramedics were called.

Flight

Event TypeAccident
Event Time17:25 MDT
Nearest AirportDenver International Airport (0nm N)
Aircraft FireNo
Aircraft ExplosionNo

Aircraft

AircraftBoeing 737-8H4 8H4
Tail NumberN8324A
Aircraft CategoryAir
OperatorSouthwest Airlines
Operating RulePart 121
Engines2
Engine DetailsCfm Intl · CFM56-7B27E · 0 | Cfm Intl · CFM56-7B27E · 0
Seats189

People & Injuries

Injury Summary1 injury (1 serious injury), 178 uninjured
Fatal0
Serious1
Minor0
Uninjured178
Total179

Conditions

ConditionsUnknown
LightDusk
WindCalm
CeilingNone
Temperature / Dew Point0 C / 0 C
Altimeter0

Appendix: Source Data