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Aviation safety reports, made easier to study

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February 12, 2017 · Boeing 737 76N 76N · N7822A

Phoenix, AZ

Overview

Report Status
Final with probable cause
Event Type
Accident
Date
February 12, 2017
Injury Outcomes
No injuries (143 uninjured, 1 unknown outcome)
Location
Phoenix, AZ
Aircraft
Boeing 737 76N 76N (2001)
Tail Number
N7822A
Operator
Southwest Airlines
Injuries
None
NTSB Number
DCA17CA072

On February 11, 2017, about 1950 mountain standard time, Southwest Airlines flight 4152, a Boeing 737-700, N7822A, had a catering agent fall from the airplane while alongside provisioning the airplane. On board were the captain, first officer, three flight attendants and several passengers. The regularly scheduled passenger flight was operating under the provisions of 14 Code of Federal Regulations Part 121 from Phoenix Sky Harbor International Airport (PHX), Phoenix, Arizona, to Sacramento International Airport (SMF), Sacramento, California. According to Southwest Airlines, while passengers were boarding the airplane at the gate, a catering agent returned to the airplane to provide a box of peanuts. The agent stopped the provisioning truck short of the airplane creating a gap between the truck and the airplane. After entering the airplane to deliver the peanuts, the agent lost situational awareness and stepped backwards, falling through the gap, and suffered a fractured rib.

NTSB Probable Cause

the catering agent's lack of situational awareness when exiting the airplane that resulted in a serious injury.

Full Narrative

On February 11, 2017, about 1950 mountain standard time, Southwest Airlines flight 4152, a Boeing 737-700, N7822A, had a catering agent fall from the airplane while alongside provisioning the airplane. On board were the captain, first officer, three flight attendants and several passengers. The regularly scheduled passenger flight was operating under the provisions of 14 Code of Federal Regulations Part 121 from Phoenix Sky Harbor International Airport (PHX), Phoenix, Arizona, to Sacramento International Airport (SMF), Sacramento, California. According to Southwest Airlines, while passengers were boarding the airplane at the gate, a catering agent returned to the airplane to provide a box of peanuts. The agent stopped the provisioning truck short of the airplane creating a gap between the truck and the airplane. After entering the airplane to deliver the peanuts, the agent lost situational awareness and stepped backwards, falling through the gap, and suffered a fractured rib.

Flight

Event TypeAccident
Event Time19:50 MST
Nearest AirportPhoenix Sky Harbor (0nm)
Flight Plan FiledIFR
Flight Plan ActivatedYes
Aircraft FireNo
Aircraft ExplosionNo

Aircraft

AircraftBoeing 737 76N 76N
Tail NumberN7822A
Aircraft CategoryAir
OperatorSouthwest Airlines
Operating RulePart 121
Engines2
Engine TypeTurbofan
Engine DetailsCfm Intl · CFM56-7B22 · Turbofan · 24000 | Cfm Intl · CFM56-7B22 · Turbofan · 24000
Seats151

People & Injuries

Injury SummaryNo injuries (143 uninjured, 1 unknown outcome)
Fatal0
Serious0
Minor0
Uninjured143
Total144
Crew 1Age 54 · First Class · None
Crew 2Age 48 · Second Class · None

Conditions

ConditionsVMC
LightNight
Wind320° @ 8 kt
CeilingNone
Temperature / Dew Point0 C
Altimeter29.97 inHg
Observation Time02:51
Weather SourceWFAC

Appendix: Source Data