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May 2, 2017 · Airbus A320 232 232 · N595JB

Boston, MA

Overview

Report Status
Final with probable cause
Event Type
Accident
Date
May 2, 2017
Injury Outcomes
1 injury (1 serious injury), 154 uninjured
Location
Boston, MA
Aircraft
Airbus A320 232 232 (2004)
Tail Number
N595JB
Operator
Jetblue Airways
Injuries
Serious
NTSB Number
DCA17CA111

On May 2, 2017 at 7:30pm eastern daylight time, JetBlue flight 1317, an Airbus A320, N595JB, encountered turbulence resulting in a serious injury to a flight attendant. The flight was a regularly scheduled flight from Boston Logan Airport (BOS), Boston, Massachusetts, to the John F Kennedy International Airport (JFK), New York, New York. There were no other injuries, and no damage to the airplane. According to the flight attendant statements, the #3 flight attendant (FA) stated that because the ride was "slightly bumpy," she remained seated for an additional 5 to 10 minutes after the cabin received the double chime indicating that the flight had passed 10,000 feet. Once it seemed to have smoothed out, she stood up and began to prepare for cabin service. Shortly after standing up, the airplane shook violently and she was tossed off her feet and into the air and landed on her right ankle, ending up on the galley floor. According to the flight crew statements, they had just completed a flight into BOS on a different airplane with nothing more than light turbulence on descent. Prior to the accident flight, the captain briefed the #1 FA that they had just flown in and didn't expect anything worse than light turbulence during climb out. During climb out, the flight crew indicted they were in and out of the clouds and only experience light chop. The weather radar was on but "was not painting anything." Just prior to leveling off at 14,000 feet they encountered a strong jolt of turbulence and then received a call from the cabin about the #3 flight attendant injury. At the time of the turbulence, the fasten seatbelt sign was illuminated. The injured FA was assisted into a rear customer seat for the remainder of the flight with her foot elevated and ice applied. Because the injured FA was incapacitated, the #2 FA crewed the #3 FA position and a nonrevenue FA crewed the #2 FA position. The flight was met by emergency medical personnel and the FA was transported to a local hospital where she was diagnosed with a broken right ankle.

NTSB Probable Cause

Environmental issues-Conditions/weather/phenomena-Turbulence-Convective turbulence-Effect on personnel - C

Full Narrative

On May 2, 2017 at 7:30pm eastern daylight time, JetBlue flight 1317, an Airbus A320, N595JB, encountered turbulence resulting in a serious injury to a flight attendant. The flight was a regularly scheduled flight from Boston Logan Airport (BOS), Boston, Massachusetts, to the John F Kennedy International Airport (JFK), New York, New York. There were no other injuries, and no damage to the airplane. According to the flight attendant statements, the #3 flight attendant (FA) stated that because the ride was "slightly bumpy," she remained seated for an additional 5 to 10 minutes after the cabin received the double chime indicating that the flight had passed 10,000 feet. Once it seemed to have smoothed out, she stood up and began to prepare for cabin service. Shortly after standing up, the airplane shook violently and she was tossed off her feet and into the air and landed on her right ankle, ending up on the galley floor. According to the flight crew statements, they had just completed a flight into BOS on a different airplane with nothing more than light turbulence on descent. Prior to the accident flight, the captain briefed the #1 FA that they had just flown in and didn't expect anything worse than light turbulence during climb out. During climb out, the flight crew indicted they were in and out of the clouds and only experience light chop. The weather radar was on but "was not painting anything." Just prior to leveling off at 14,000 feet they encountered a strong jolt of turbulence and then received a call from the cabin about the #3 flight attendant injury. At the time of the turbulence, the fasten seatbelt sign was illuminated. The injured FA was assisted into a rear customer seat for the remainder of the flight with her foot elevated and ice applied. Because the injured FA was incapacitated, the #2 FA crewed the #3 FA position and a nonrevenue FA crewed the #2 FA position. The flight was met by emergency medical personnel and the FA was transported to a local hospital where she was diagnosed with a broken right ankle.

Flight

Event TypeAccident
Event Time19:30 EDT
Nearest Airport0nm
Flight Plan FiledIFR
Aircraft FireNo
Aircraft ExplosionNo

Aircraft

AircraftAirbus A320 232 232
Tail NumberN595JB
Aircraft CategoryAir
OperatorJetblue Airways
Operating RulePart 121
Engines2
Engine TypeTurbofan
Engine DetailsIae · V2500SERIES · Turbofan · 9895 | Iae · V2500SERIES · Turbofan · 9895
Seats150

People & Injuries

Injury Summary1 injury (1 serious injury), 154 uninjured
Fatal0
Serious1
Minor0
Uninjured154
Total155
Crew 1Age 49 · First Class · None
Crew 2Age 52 · First Class · None

Conditions

ConditionsVMC
LightNight
WindCalm
CeilingNone
Temperature / Dew Point0 C / 0 C
Altimeter0

Appendix: Source Data