HISTORY OF FLIGHT On January 28, 2018, about 1400 central standard time, an Airbus Helicopters EC 130 T2, N894GT, incurred minor damage when it was involved in an incident in Memphis, Tennessee. The pilot, flight nurse, flight paramedic, and patient were not injured. The helicopter was operated as a Title 14 Code of Federal Regulations (CFR) Part 135 air ambulance flight. The pilot reported that he was approaching the rooftop heliport to land at the Regional One Health Medical Center. While on a long final approach to the heliport, there was a left crosswind present and he had to reduce collective pitch control friction three times in order to move the collective as fast as he felt he needed to. He brought the helicopter to a hover as he reached the heliport, then turned the helicopter to the right and landed. After landing, he started the after-landing portion of the checklist, then turned the throttle twist grip on the collective from "FLY to "IDLE," believing that he had engaged the collective lock. He then turned the horn mute switch to mute, grabbed the cyclic pitch control with his left hand, and reached for the clock start button with his right hand. As he was reaching for the clock button, the collective "popped up," and the helicopter became airborne. He immediately grabbed the cyclic with his right hand, the collective with his left hand, and twisted the twist grip to "FLY." The helicopter then landed hard, and the emergency locator transmitter (ELT) activated. After exiting the helicopter, the flight nurse advised the pilot that there was damage to the sheet metal of the helicopter. Security camera video also showed the incident sequence in its entirety. The pitch of the rotor blades could be seen changing as the helicopter became airborne, and rotor coning was observed. PERSONNEL INFORMATION According to Federal Aviation Administration (FAA) and pilot records, the pilot held a commercial pilot certificate with ratings for rotorcraft-helicopter and instrument helicopter, and private privileges for airplane single-engine land. The pilot attended an EC 130 pilot transition class at Airbus Helicopters from November 6 to November 10, 2017, and completed his 14 CFR Part 135 Airman Competency/Proficiency Check on January 17, 2018. He reported that he had accrued 6,267 total hours of flight time, about 9 of which were in the incident helicopter make and model. AIRCRAFT INFORMATION The single-rotor helicopter of conventional design was equipped with an automatically varying, three-bladed Starflex main rotor and an enclosed tail fan anti-torque device, known as a Fenestron. The helicopter’s 802-shaft horsepower Turbomeca Arriel 2D turboshaft engine was equipped with a full authority digital engine control (FADEC) and a dual hydraulic system. The helicopter was designed to be convertible from a dual-pilot configuration (for activities such as training), to a single-pilot configuration (for activities such as air ambulance). AIRPORT INFORMATION The heliport was located on a roof of a building, about 85 feet above street level. It was surrounded by obstacles except for a portion of the heliport that faced northeast. The touchdown and liftoff area (TLOF) was marked with a red colored “H” centered inside a white cross. The border of the TLOF was painted white. It was equipped with a lighted windsock and yellow perimeter lights and measured 75 feet wide by 75 feet long. FLIGHT RECORDERS The helicopter was equipped with an engine data recorder (EDR) that exclusively recorded data sent by the FADEC in a non-volatile memory component for maintenance purposes. For both channels, engine parameters, logical words, and failure flags were recorded. It also was equipped with an Appareo Vision 1000 unit, which recorded images, audio, and parametric data on a removable SD memory card. In addition to the internally recorded data obtained from the Vision 1000, other parameters and observations were obtained by viewing the aircraft's cockpit instruments and security camera video. Review of the onboard video depicted a series of events consistent with the pilot’s statement. For a complete discussion of the onboard video, refer to Onboard Image Recorder factual report located in the public docket. Review of EDR data indicated that, during the incident portion of the flight, the recorded transducer position for the collective showed the collective rising from an unlocked position with the helicopter’s engine transitioning from “Idle” to “Flight.” WRECKAGE AND IMPACT INFORMATION Examination of the helicopter revealed minor damage. The skid type landing gear was spread out, and both landing gear cross tubes were deformed. The forward belly panels were dented from contact with the forward landing gear cross tube, and the aft closeout panels were dented from contact with the aft landing gear cross tube. On January 31, 2018, a Federal Aviation Administration (FAA) inspector traveled to Air Evac's Jackson, Tennessee, helicopter operations base to determine if the collective system had been properly balanced in accordance with the aircraft maintenance manual. Two days before the incident, a mechanic at the base had removed the right seat flight controls and had configured the helicopter for single-pilot operation. The collective was placed in the full-down position to attach a spring scale to the twist grip to measure the force required to pull it through its upward travel; however, once the mechanic removed his hand from the collective prior to attaching the spring scale; the collective immediately climbed unassisted to approximately the mid-travel position, indicating that the collective was improperly balanced for the single-pilot configuration. It was determined that the spring force was much greater (approximately twice that required) than it should have been in the upward direction. ADDITIONAL INFORMATION After the incident, as an additional risk mitigation factor, Air Evac EMS, Inc. changed their abbreviated checklist for the EC130T2, so that the first item on the checklist after landing is to roll the twist grip to “IDLE” and then place and confirm the collective pitch is “Down/locked." A “NOTE” was also added to “Visually and verbally confirm collective is locked.”