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NTSB Report
June 12, 2018 · Boeing 737-8H4 NO Series · N8693A
Phoenix, AZ
Overview
Report Status
Final with probable cause
Event Type
Accident
Date
June 12, 2018
Injury Outcomes
1 injury (1 serious injury), 5 uninjured
Location
Phoenix, AZ
Aircraft
Boeing 737-8H4 NO Series (2016)
Tail Number
N8693A
Operator
Southwest Airlines
Injuries
Serious
NTSB Number
DCA18CA209
On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona. There were two flight crew, 4 flight attendants, and unknown passengers on board at the time. The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York. The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released.
NTSB Probable Cause
a passenger bumping into a flight attendant who was holding a hot liquid.
Full Narrative
On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona. There were two flight crew, 4 flight attendants, and unknown passengers on board at the time. The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York. The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released.
Flight
Event TypeAccident
Event Time11:44 MST
Nearest AirportPhoenix Sky Harbor Internation (1nm)
Flight Plan FiledIFR
Aircraft FireNo
Aircraft ExplosionNo
Aircraft
AircraftBoeing 737-8H4 NO Series
Tail NumberN8693A
Aircraft CategoryAir
OperatorSouthwest Airlines
Operating RulePart 121
Engines2
Engine TypeTurbofan
Engine DetailsCfm International · CFM56-7BE/F · Turbofan | Cfm International · CFM56-7BE/F · Turbofan
Seats185
People & Injuries
Injury Summary1 injury (1 serious injury), 5 uninjured
Fatal0
Serious1
Minor0
Uninjured5
Total6
Crew 1Age 45 · First Class · None
Crew 2Age 45 · Second Class · None
Conditions
ConditionsUnknown
LightNr
WindCalm
CeilingNone
Temperature / Dew Point0 C / 0 C
Altimeter0