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July 22, 2019 · Boeing 767 322 · N663UA

San Juan, PR

Overview

Report Status
Probable Cause
Event Type
Accident
Date
July 22, 2019
Injury Outcomes
2 injuries (1 serious injury, 1 minor injury), 216 uninjured
Location
San Juan, PR
Aircraft
Boeing 767 322 (1993)
Tail Number
N663UA
Operator
United Airlines
Injuries
Serious
NTSB Number
DCA19CA189

On July 22, 2019, about 0317 eastern daylight time, United Airlines flight 860, a Boeing B767-322, N663UA, encountered turbulence during cruise flight about 200 nm north of San Juan, Puerto Rico. Of the 218 passengers and crew onboard, one flight attendant was seriously injured, and one flight attendant sustained minor injuries. The airplane was not damaged. The regularly scheduled international passenger flight was operating under 14 Code of Federal Regulations Part 121 from São Paulo/Guarulhos International Airport (SBGR), Sao Paulo, Brazil, to Washington Dulles International Airport (KIAD), Dulles, Virginia. According to the flight crew, they were in level cruise flight at flight level 360 when they started experiencing some chop. The captain turned on the seatbelt sign and instructed passengers to be seated over the public address system. Shortly after, the airplane experienced 3-5 seconds of moderate turbulence as they penetrated a cloud. The crew reported that the weather radar was operational and not showing any indications of precipitation along the route of flight. When the turbulence occurred, a flight attendant (FA) in the aft galley was reaching for the handset to repeat the seatbelt instructions in Portuguese when she was thrown sideways, then to the ceiling, and then back to the floor. The injured FA was helped to a jumpseat and attended to by a passenger physician for the remainder of the flight. Paramedics met the airplane at the gate in KIAD and the injured FA was transported to the hospital where she was diagnosed with multiple contusions and a fractured vertebra.

NTSB Probable Cause

Environmental issues-Conditions/weather/phenomena-Turbulence-Convective turbulence-Effect on personnel

Full Narrative

On July 22, 2019, about 0317 eastern daylight time, United Airlines flight 860, a Boeing B767-322, N663UA, encountered turbulence during cruise flight about 200 nm north of San Juan, Puerto Rico. Of the 218 passengers and crew onboard, one flight attendant was seriously injured, and one flight attendant sustained minor injuries. The airplane was not damaged. The regularly scheduled international passenger flight was operating under 14 Code of Federal Regulations Part 121 from São Paulo/Guarulhos International Airport (SBGR), Sao Paulo, Brazil, to Washington Dulles International Airport (KIAD), Dulles, Virginia. According to the flight crew, they were in level cruise flight at flight level 360 when they started experiencing some chop. The captain turned on the seatbelt sign and instructed passengers to be seated over the public address system. Shortly after, the airplane experienced 3-5 seconds of moderate turbulence as they penetrated a cloud. The crew reported that the weather radar was operational and not showing any indications of precipitation along the route of flight. When the turbulence occurred, a flight attendant (FA) in the aft galley was reaching for the handset to repeat the seatbelt instructions in Portuguese when she was thrown sideways, then to the ceiling, and then back to the floor. The injured FA was helped to a jumpseat and attended to by a passenger physician for the remainder of the flight. Paramedics met the airplane at the gate in KIAD and the injured FA was transported to the hospital where she was diagnosed with multiple contusions and a fractured vertebra.

Flight

Event TypeAccident
Event Time03:17 AST
Nearest Airport0nm
Flight Plan FiledIFR
Flight Plan ActivatedYes
Aircraft FireNo
Aircraft ExplosionNo

Aircraft

AircraftBoeing 767 322
Tail NumberN663UA
Aircraft CategoryAir
OperatorUnited Airlines
Operating RulePart 121
Engines2
Engine TypeTurbofan
Engine DetailsPratt & Whitney · PW4000 SER · Turbofan · 24900 | Pratt & Whitney · PW4000 SER · Turbofan · 24900
Seats351

People & Injuries

Injury Summary2 injuries (1 serious injury, 1 minor injury), 216 uninjured
Fatal0
Serious1
Minor1
Uninjured216
Total218
Crew 1Age 59 · First Class · None
Crew 2Age 40 · First Class · None

Conditions

ConditionsUnknown
LightNr
WindCalm
CeilingNone
Temperature / Dew Point0 C / 0 C
Altimeter0

Appendix: Source Data