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April 22, 2023 · Boeing 777-223 · N770AN

Atlantic Ocean, AO

Overview

Report Status
Probable Cause
Event Type
Accident
Date
April 22, 2023
Injury Outcomes
4 injuries (2 serious injuries, 2 minor injuries), 217 uninjured
Location
Atlantic Ocean, AO
Aircraft
Boeing 777-223 (1999)
Tail Number
N770AN
Operator
American Airlines
Injuries
Serious
NTSB Number
DCA23LA252

American Airlines flight 748 experienced turbulence enroute to Comunidad De Madi (MAD), Madrid, Spain. As a result of the turbulence, three flight attendants sustained injuries, two being serious, while one passenger sustained a minor injury. The airplane was not damaged, and the flight crew continued to MAD where they were met by emergency medical technicians (EMTs) upon landing. The flight was a regularly scheduled passenger flight from Charlotte International Airport (CLT), Charlotte, North Carolina to MAD. The flight crew reported having a view of lightning at about an 11 o’clock position. The onboard radar also indicated rain ahead of them. Upon confirming that the sky above them was clear of any cloud cover or weather, the flight crew requested an up to 20-mile deviation of course to avoid the weather ahead, to which air traffic control (ATC) approved. As they approached the area where the radar had previously shown that there was rain, the radar was no longer showing rain and the flight crew could see no signs of rain directly ahead of them. The flight crew reported attempts to reference both of their personal weather apps to confirm the weather shown on the cockpit radar but was unsuccessful due to the lack of internet connection. Because of this, the flight crew concluded the weather to have passed and subsequently decided to no longer deviate from the original course. The unexpected turbulence event was experienced soon after. The flight crew reported that the turbulence was sudden and came without warning. The cabin crew reported they were preparing for arrival service into MAD when they experienced a “sudden loss in altitude” and a series of jolts. The flight and cabin crew both reported that the turbulence lasted around 30 - 40 seconds and that flight crew reported that the autopilot disengaged but did not cause a deviation in altitude of more than 200 feet. Three flight attendants reported they were preparing the back galley for meal service when the unexpected turbulence occurred, causing all three flight attendants to be thrown in the air and “slammed” on the floor. The flight attendants also reported that a passenger was thrown in the air and hit their head. After landing, the three flight attendants were seen by EMTs, and all were taken to the local hospital for further care. The flight crew was aware of thunderstorms in the area, subsequently the seatbelt sign was on, but no announcement was made to inform passengers or cabin crew of potential turbulence. The flight crew informed ATC about the injuries and requested EMTs to meet the airplane upon arrival.

NTSB Probable Cause

Environmental issues-Conditions/weather/phenomena-Turbulence-Convective turbulence-Accuracy of related info

Full Narrative

American Airlines flight 748 experienced turbulence enroute to Comunidad De Madi (MAD), Madrid, Spain. As a result of the turbulence, three flight attendants sustained injuries, two being serious, while one passenger sustained a minor injury. The airplane was not damaged, and the flight crew continued to MAD where they were met by emergency medical technicians (EMTs) upon landing. The flight was a regularly scheduled passenger flight from Charlotte International Airport (CLT), Charlotte, North Carolina to MAD. The flight crew reported having a view of lightning at about an 11 o’clock position. The onboard radar also indicated rain ahead of them. Upon confirming that the sky above them was clear of any cloud cover or weather, the flight crew requested an up to 20-mile deviation of course to avoid the weather ahead, to which air traffic control (ATC) approved. As they approached the area where the radar had previously shown that there was rain, the radar was no longer showing rain and the flight crew could see no signs of rain directly ahead of them. The flight crew reported attempts to reference both of their personal weather apps to confirm the weather shown on the cockpit radar but was unsuccessful due to the lack of internet connection. Because of this, the flight crew concluded the weather to have passed and subsequently decided to no longer deviate from the original course. The unexpected turbulence event was experienced soon after. The flight crew reported that the turbulence was sudden and came without warning. The cabin crew reported they were preparing for arrival service into MAD when they experienced a “sudden loss in altitude” and a series of jolts. The flight and cabin crew both reported that the turbulence lasted around 30 - 40 seconds and that flight crew reported that the autopilot disengaged but did not cause a deviation in altitude of more than 200 feet. Three flight attendants reported they were preparing the back galley for meal service when the unexpected turbulence occurred, causing all three flight attendants to be thrown in the air and “slammed” on the floor. The flight attendants also reported that a passenger was thrown in the air and hit their head. After landing, the three flight attendants were seen by EMTs, and all were taken to the local hospital for further care. The flight crew was aware of thunderstorms in the area, subsequently the seatbelt sign was on, but no announcement was made to inform passengers or cabin crew of potential turbulence. The flight crew informed ATC about the injuries and requested EMTs to meet the airplane upon arrival.

Flight

Event TypeAccident
Event Time12:00 UTC
Nearest Airport0nm
Flight Plan FiledMvfr
Flight Plan ActivatedYes
Aircraft FireNo
Aircraft ExplosionNo

Aircraft

AircraftBoeing 777-223
Tail NumberN770AN
Aircraft CategoryAir
OperatorAmerican Airlines
Operating RulePart 121
Engines2
Engine TypeTurbofan
Engine DetailsRolls-Royc · RB-211 SERIES · Turbofan · 22000 | Rolls-Royc · RB-211 SERIES · Turbofan · 22000
Seats288

People & Injuries

Injury Summary4 injuries (2 serious injuries, 2 minor injuries), 217 uninjured
Fatal0
Serious2
Minor2
Uninjured217
Total221
Crew 1Serious
Crew 2Minor
Crew 3Serious
Crew 4Age 59 · First Class · None

Conditions

ConditionsIMC
LightNight
Wind216° @ 76 kt
CeilingNone
Temperature / Dew Point0 C / 0 C
Altimeter29.92 inHg

Appendix: Source Data